Privacy Policy

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Guidancia or ‘we’ or ‘us’ recognizes the importance of maintaining your privacy. This privacy policy applies to the collection, use, storage, disclosure, transfer or processing of personal information or sensitive personal information by us through your use of the Website and related application, products and services.

By accessing or using the Website or any services, you consent to the information collection, disclosure and use practices described in this Privacy Policy. Please also review our Terms & Conditions of Use, which governs your use of the service. Terms capitalized but not defined herein shall have the meaning ascribed to them in the Terms & Conditions of Use.

Information Gathering And Usage:

Guidancia collects data to operate effectively and provide you the best experience with our services. The website/Services/products obtains the information you provide when you download and / or register for the services or products. When you register with us, you generally provide (1) your name, age, email address, location, phone number, password and your ward’s / your educational interests, (2) transaction-related information, such as when you make any purchases, respond to any offers, or download or use applications from us, (3) information you provide us when you contact us for help, (4) information you enter into our system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as ‘Information’ in this Policy. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you.

  In addition, the Application/products/Services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application/Services/products. As is true of most Mobile applications, we also collect other relevant information as per the permissions that you provide. We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purpose.

At the time you (on behalf of yourself and/or your ward) register with us for our Services or during the term of Services relating to our products/services/subscriptions, we may require camera and microphone access while you avail such products/services/subscriptions to improve the in-classroom experience. All video, audio and telecalls between you/your ward and our tutors/representatives/agents are recorded for quality and training purposes. These recordings shall not be shared with you/your ward for any reasons whatsoever. By agreeing to this Privacy Policy, you (on behalf of yourself and/or your ward) consent to our collection/ recording and use of your and/or your ward’s audio/video/telecall recordings and personal information for the above-mentioned purposes.

We will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Application/Services/Website/products. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.

          We advise you or your ward to do registration with such email id and / or mobile number which is/are not linked with any important website / application / other services or products (any loss will not occur if by any chance your data is got hacked).

          The data we collect depends on the context of your interactions with Guidancia. The data we collect can include the following

The kinds of sensitive personal information which we may process are:

A cookie is a small data file that Websites or App write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited. A cookie can contain information you supply yourself. A cookie can’t read data of your hard disk or read cookie files created by other sites. Our Website/App uses cookies to track user traffic patterns and for the personalisation feature.

Links:

We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by our Website.

Alerts:

We may alert you by email or phone (through sms /call / whatsapp) to inform you about our new services.

Public Forums:

When you use certain features on our website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.

Security:

We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Application/Services/products/Website. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Guidancia circulates free electronic newsletter to its users. who voluntarily subscribe to opt the same.  Users may unsubscribe themselves from availing this facility by AESL by using the link provided in every newsletter.

Queries regarding the Website or APP:

If you have any query regarding this Privacy Policy, you may contact at support@guidancia.com

Log information:

When you access our Website, our servers may automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications:

When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

Changes to this Statement:

As the Company evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.

GRIEVANCE TEAM MEMBER:

If you have any concerns or questions in relation to this Privacy Policy or would like to avail any of the rights provided to you under this Privacy Policy, you may write to our team whose details are as follows:

Name: Mr. Sanchayan Pati
Designation: Grievance Team Member
Email: support@guidancia.com

Guidancia স্কলারশিপ পরীক্ষা দিন ও প্রাপ্ত নম্বরের %-এর অর্ধেক % পেয়ে যান মাসিক ফি-তে ছাড়।

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